Account Management

New account enquiry

What if I have a new account enquiry?

Written by Manuela Garofalo
Updated over a week ago

Sign Up with Cabcharge

How do I become a Cabcharge client?

Written by Kevin
Updated over a week ago

Record of product information

How do I retrieve product information?

Written by Kevin
Updated over a week ago

Cabcharge Account Application timeframe

Where should I go to check my application process?

Written by Kevin
Updated over a week ago

Updating your authorised contact list

How can I update the authorised contacts (custodian) list

Written by Kevin
Updated over a week ago

Authorised Contacts on Cabcharge Accounts

Who can update an account?

Written by Kevin
Updated over a week ago

Cabcharge Cancellation Policy- FASTCARDs and eTickets

What is the cancellation policy of FASTCARDs and eTickets?

Written by Kevin
Updated over a week ago

Customer receipt request

How can I request a trip receipt?

Written by Manuela Garofalo
Updated over a week ago

$1.00 credit card charge

Why was my credit card charged after cancelling my taxi via 13Cabs App?

Written by Manuela Garofalo
Updated over a week ago

Retrieving Cabcharge Invoices

How do I retrieve invoices from previous months?

Written by Kevin
Updated over a week ago

Recovering lost items

How can I find my lost item that I left in a taxi?

Written by Manuela Garofalo
Updated over a week ago

Unknown charges on my Cabcharge invoice

What are the “other” charges on my bill?

Written by Manuela Garofalo
Updated over a week ago

Unexpected fare enquiry

Why is my fare different than I expected?

Written by Manuela Garofalo
Updated over a week ago

Community cards allowance alerts

Is there a minimum number of Community Cards required to setup monthly allowance emails?

Written by Manuela Garofalo
Updated over a week ago

Querying or disputing a fare

What can I do if something does not look right on my fare receipt?

Written by Manuela Garofalo
Updated over a week ago

Cabcharge invoice - not yet received

I have not received my invoice, what do i do next?

Written by Manuela Garofalo
Updated over a week ago

Cabcharge Invoices

Can you post an invoice?

Written by Manuela Garofalo
Updated over a week ago

Account Keeping Fee

There is an “Account Keeping Fee” applied to my invoice, what is this fee about?

Written by Manuela Garofalo
Updated over a week ago

Remittance advice for Cabcharge invoices

Where should I send the remittance advice to?

Written by Manuela Garofalo
Updated over a week ago

Paying your Cabcharge invoice

How am I able to settle my invoice?

Written by Manuela Garofalo
Updated over a week ago

Querying outstanding Cabcharge invoices

How can I check if I have any outstanding invoice?

Written by Manuela Garofalo
Updated over a week ago

Trip queries and Invoices

I have a trip query submitted. Can I settle my invoice, excluding the disputed trip(s)?

Written by Manuela Garofalo
Updated over a week ago

Cabcharge Invoice enquiry

I have questions about some transactions on my invoice, how do i view the details and who do i contact?

Written by Manuela Garofalo
Updated over a week ago

Registering a FASTCARD for trip receipts

How can I register my Fastcard for trip email receipts?

Written by Kevin
Updated over a week ago

Updating Email Addresses

How can I amend the invoice/generic email address on the account?

Written by Kevin
Updated over a week ago

Updating your address

How can I amend the office/delivery address on my Cabcharge account?

Written by Kevin
Updated over a week ago

Authorised Contacts on an account

How many authorised contacts can be nominated on my Cabcharge account?

Written by Kevin
Updated over a week ago

Cancelling Digital Products

How do I cancel my Digital Pass/Digital Fastcard?

Written by Kevin
Updated over a week ago

Digital Pass cancellation

How can I cancel a Digital Pass?

Written by Manuela Garofalo
Updated over a week ago

Cancelling FASTCARD/Community Card/eTickets

How do I cancel a physical card product?

Written by Kevin
Updated over a week ago

Cabcharge Products that are no longer in use

What should I do with the cancelled Fastcard/Community Card/E-Ticket?

Written by Kevin
Updated over a week ago

Closing a Cabcharge Account

How can I close my Cabcharge Account?

Written by Kevin
Updated over a week ago

Monthly allowance email changes

How do I change the email address for monthly allowance alerts?

Written by Manuela Garofalo
Updated over a week ago

eTicket Reactivation

Can I reactivate a cancelled E-Ticket?

Written by Kevin
Updated over a week ago

FASTCARD Reactivation

Can I reactivate a cancelled FASTCARD/Community Card?

Written by Kevin
Updated over a week ago