Account Management

Information on how to manage your Cabcharge Account

Kevin Hui avatar Manuela Garofalo avatar
34 articles in this collection
Written by Kevin Hui and Manuela Garofalo
Managing your account

New account enquiry

What if I have a new account enquiry?
Manuela Garofalo avatar
Written by Manuela Garofalo
Updated over a week ago

Sign Up with Cabcharge

How do I become a Cabcharge client?
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Written by Kevin Hui
Updated over a week ago

Record of product information

How do I retrieve product information?
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Written by Kevin Hui
Updated over a week ago

Cabcharge Account Application timeframe

Where should I go to check my application process?
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Written by Kevin Hui
Updated over a week ago

Updating your authorised contact list

How can I update the authorised contacts (custodian) list
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Written by Kevin Hui
Updated over a week ago

Authorised Contacts on Cabcharge Accounts

Who can update an account?
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Written by Kevin Hui
Updated over a week ago

Cabcharge Cancellation Policy- FASTCARDs and eTickets

What is the cancellation policy of FASTCARDs and eTickets?
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Written by Kevin Hui
Updated over a week ago

Customer receipt request

How can I request a trip receipt?
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Written by Manuela Garofalo
Updated over a week ago

$1.00 credit card charge

Why was my credit card charged after cancelling my taxi via 13Cabs App?
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Written by Manuela Garofalo
Updated over a week ago

Retrieving Cabcharge Invoices

How do I retrieve invoices from previous months?
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Written by Kevin Hui
Updated over a week ago

Recovering lost items

How can I find my lost item that I left in a taxi?
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Written by Manuela Garofalo
Updated over a week ago

Unknown charges on my Cabcharge invoice

What are the “other” charges on my bill?
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Written by Manuela Garofalo
Updated over a week ago

Unexpected fare enquiry

Why is my fare different than I expected?
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Written by Manuela Garofalo
Updated over a week ago

Community cards allowance alerts

Is there a minimum number of Community Cards required to setup monthly allowance emails?
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Written by Manuela Garofalo
Updated over a week ago

Querying or disputing a fare

What can I do if something does not look right on my fare receipt?
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Written by Manuela Garofalo
Updated over a week ago

Cabcharge invoice - not yet received

I have not received my invoice, what do i do next?
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Written by Manuela Garofalo
Updated over a week ago

Cabcharge Invoices

Can you post an invoice?
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Written by Manuela Garofalo
Updated over a week ago

Remittance advice for Cabcharge invoices

Where should I send the remittance advice to?
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Written by Manuela Garofalo
Updated over a week ago

Paying your Cabcharge invoice

How am I able to settle my invoice?
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Written by Manuela Garofalo
Updated over a week ago

Querying outstanding Cabcharge invoices

How can I check if I have any outstanding invoice?
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Written by Manuela Garofalo
Updated over a week ago

Trip queries and Invoices

I have a trip query submitted. Can I settle my invoice, excluding the disputed trip(s)?
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Written by Manuela Garofalo
Updated over a week ago

Cabcharge Invoice enquiry

I have questions about some transactions on my invoice, how do i view the details and who do i contact?
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Written by Manuela Garofalo
Updated over a week ago

Registering a FASTCARD for trip receipts

How can I register my Fastcard for trip email receipts?
Kevin Hui avatar
Written by Kevin Hui
Updated over a week ago