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Account Management
Account Management
Information on how to manage your Cabcharge Account
35 articles in this collection
Written by
Kevin
and
Manuela Garofalo
Managing your account
New account enquiry
What if I have a new account enquiry?
Written by
Manuela Garofalo
Updated over a week ago
Sign Up with Cabcharge
How do I become a Cabcharge client?
Written by
Kevin
Updated over a week ago
Record of product information
How do I retrieve product information?
Written by
Kevin
Updated over a week ago
Cabcharge Account Application timeframe
Where should I go to check my application process?
Written by
Kevin
Updated over a week ago
Updating your authorised contact list
How can I update the authorised contacts (custodian) list
Written by
Kevin
Updated over a week ago
Authorised Contacts on Cabcharge Accounts
Who can update an account?
Written by
Kevin
Updated over a week ago
Cabcharge Cancellation Policy- FASTCARDs and eTickets
What is the cancellation policy of FASTCARDs and eTickets?
Written by
Kevin
Updated over a week ago
Customer receipt request
How can I request a trip receipt?
Written by
Manuela Garofalo
Updated over a week ago
$1.00 credit card charge
Why was my credit card charged after cancelling my taxi via 13Cabs App?
Written by
Manuela Garofalo
Updated over a week ago
Retrieving Cabcharge Invoices
How do I retrieve invoices from previous months?
Written by
Kevin
Updated over a week ago
Recovering lost items
How can I find my lost item that I left in a taxi?
Written by
Manuela Garofalo
Updated over a week ago
Unknown charges on my Cabcharge invoice
What are the “other” charges on my bill?
Written by
Manuela Garofalo
Updated over a week ago
Unexpected fare enquiry
Why is my fare different than I expected?
Written by
Manuela Garofalo
Updated over a week ago
Community cards allowance alerts
Is there a minimum number of Community Cards required to setup monthly allowance emails?
Written by
Manuela Garofalo
Updated over a week ago
Querying or disputing a fare
What can I do if something does not look right on my fare receipt?
Written by
Manuela Garofalo
Updated over a week ago
Cabcharge invoice - not yet received
I have not received my invoice, what do i do next?
Written by
Manuela Garofalo
Updated over a week ago
Cabcharge Invoices
Can you post an invoice?
Written by
Manuela Garofalo
Updated over a week ago
Account Keeping Fee
There is an “Account Keeping Fee” applied to my invoice, what is this fee about?
Written by
Manuela Garofalo
Updated over a week ago
Remittance advice for Cabcharge invoices
Where should I send the remittance advice to?
Written by
Manuela Garofalo
Updated over a week ago
Paying your Cabcharge invoice
How am I able to settle my invoice?
Written by
Manuela Garofalo
Updated over a week ago
Querying outstanding Cabcharge invoices
How can I check if I have any outstanding invoice?
Written by
Manuela Garofalo
Updated over a week ago
Trip queries and Invoices
I have a trip query submitted. Can I settle my invoice, excluding the disputed trip(s)?
Written by
Manuela Garofalo
Updated over a week ago
Cabcharge Invoice enquiry
I have questions about some transactions on my invoice, how do i view the details and who do i contact?
Written by
Manuela Garofalo
Updated over a week ago
Registering a FASTCARD for trip receipts
How can I register my Fastcard for trip email receipts?
Written by
Kevin
Updated over a week ago
Making changes to your account
Updating Email Addresses
How can I amend the invoice/generic email address on the account?
Written by
Kevin
Updated over a week ago
Updating your address
How can I amend the office/delivery address on my Cabcharge account?
Written by
Kevin
Updated over a week ago
Authorised Contacts on an account
How many authorised contacts can be nominated on my Cabcharge account?
Written by
Kevin
Updated over a week ago
Cancelling Digital Products
How do I cancel my Digital Pass/Digital Fastcard?
Written by
Kevin
Updated over a week ago
Digital Pass cancellation
How can I cancel a Digital Pass?
Written by
Manuela Garofalo
Updated over a week ago
Cancelling FASTCARD/Community Card/eTickets
How do I cancel a physical card product?
Written by
Kevin
Updated over a week ago
Cabcharge Products that are no longer in use
What should I do with the cancelled Fastcard/Community Card/E-Ticket?
Written by
Kevin
Updated over a week ago
Closing a Cabcharge Account
How can I close my Cabcharge Account?
Written by
Kevin
Updated over a week ago
Monthly allowance email changes
How do I change the email address for monthly allowance alerts?
Written by
Manuela Garofalo
Updated over a week ago
eTicket Reactivation
Can I reactivate a cancelled E-Ticket?
Written by
Kevin
Updated over a week ago
FASTCARD Reactivation
Can I reactivate a cancelled FASTCARD/Community Card?
Written by
Kevin
Updated over a week ago